Contact Us
We're here to help! Get in touch with our team
Have a question, concern, or just want to share your Laplandmail experience? We'd love to hear from you! Our team typically responds within 24-48 hours during business days.
Send Us a Message
Contact Information
Order Inquiries
For questions about your order statusPrivacy & GDPR
For data requests and privacy concernsBusiness Inquiries
Bulk orders, partnerships, mediaPostal Address
Laplandmail
Santa Claus Village
96930 Rovaniemi
Finland
Business Hours
Monday - Friday
9:00 AM - 5:00 PM (EET)
Finnish Eastern European Time
Before You Contact Us
You might find your answer faster in our Frequently Asked Questions (FAQ) page. We've compiled answers to the most common questions about:
Orders & Products
- What products are available?
- How to personalize your message
- Character limits for text
Shipping & Delivery
- Delivery times by region
- International shipping info
- Christmas delivery deadlines
Payment & Refunds
- Accepted payment methods
- Refund and cancellation policy
- Currency and pricing
Privacy & Security
- How we protect your data
- Cookie management
- GDPR rights
Urgent Issues
Need immediate assistance?
If you have an urgent issue related to:
- Payment errors: Check your bank statement and email spam folder for confirmation
- Wrong address: Contact us within 24 hours of placing your order
- Order cancellation: Must be requested within 24 hours
- Data breach concerns: Email privacy@laplandmail.com immediately
For the fastest response, include your order number and a clear description of the issue in your email subject line.
We Value Your Feedback
Your experience matters to us! Whether you had a wonderful experience receiving your Laplandmail or encountered any issues, we want to hear about it. Your feedback helps us improve our service and spread more Christmas magic.
Share Your Story
Did your child's face light up when they received their postcard from Lapland? We'd love to hear about it! Share your magical moments with us.
Testimonials
With your permission, we may feature your story on our website to inspire other families. Let us know if you'd like to share your experience publicly.
Suggestions
Have ideas for new designs, features, or improvements? We're always looking for ways to enhance the Laplandmail experience. Your suggestions are welcome!
Report Issues
Encountered a problem with our website or service? Let us know so we can fix it quickly and prevent it from affecting other customers.
Helpful Resources
FAQ
Frequently asked questions about orders, shipping, and our service
About Us
Learn about Laplandmail, our story, and our mission
Privacy Policy
How we collect, use, and protect your personal data
Terms of Service
Legal terms and conditions for using our service
Cookie Policy
Information about cookies we use and how to manage them
Your Data Rights
Exercise your GDPR rights (access, deletion, etc.)
We're Here to Help!
Our team is dedicated to ensuring you have a magical experience with Laplandmail. Don't hesitate to reach out—we're happy to assist!